Delivery Information

All orders are posted using 1st Class Royal Mail or standard Airmail by default, free of charge.

Orders placed before 4pm GMT Monday-Friday will be dispatched the same day if the item is in stock, orders placed after this time may not be dispatched until the following working day although I do make every effort to dispatch the same day where possible.

All items are normally available from stock, but occasionally items are out of stock, in which case you will receive an email letting you know when they will be dispatched and if this isn’t convenient you will have the option to cancel to the item(s) and receive a full refund for them. If you want to check availability before ordering please call or email.

CUSTOMERS IN BELGIUM
You can now buy all of my DVD products from Denny Marshall in Belgium for faster delivery.

Download Information

Some products are available for purchase as downloadable files, as indicated on the product pages.

Downloadable products are supplied as MPEG2 and MPEG4 video files which can be played back on a computer. Digital download purchases are non-refundable, so you should check you are able to use files in these formats before downloading them – click here to download a set of sample files for testing.

Download links expire after 48 hours so please ensure you download within this time.

Downloaded files are subject to licence – see Terms & Conditions for full details. Importantly, you are only permitted to make copies for your own personal use. You are not permitted to share these files with other people.

Some downloadable products are digitally watermarked in order to protect them from being shared illegally. This watermark is invisible and will not affect how you can use the files. (It is not a Digital Rights Management (DRM) system.)

You will be provided with download links by email once your payment has cleared.

Downloads can occasionally fail due to poor internet connectivity, so if you encounter difficulties please try restarting the download.

Paypal Echeques

If you make payment using a Paypal Echeque, your order will be processed once payment has cleared – this can take several days. Downloads will only be made available once the Echeque has cleared. You can find out more about eCheques here: https://www.paypal-marketing.co.uk/guides/echeques/